My recent defence of the recruitment industry hasn’t been welcomed by all of my readers, including some recruiters (it would appear). I prefer not to have to invest energy in responding to the people having a go at our industry but sometimes a cheap shot can’t be left alone.
To redress the balance I have contacted a handful of recruitment industry owners and leaders and asked them to send me some good news. More specifically, I was keen to showcase the best of the recruitment industry with the ‘thank you’s’ and endorsements their recruiters have received from satisfied candidates and clients who utilise the services of our industry.
Here’s just twelve such endorsements from a very large selection of what I was sent:
Once again I would just like to thank you for the amazing experience I had with Volare and you especially. I am just amazed at the professionalism and personalised experience. I cannot thank you enough and I am so grateful for the time you took to help me in getting this role.
I have never experienced such a personalised and exceptional experience with a recruitment company before and am truly thankful.
It is no wonder you are such a success!
Chloe Blacklock (candidate) thanking her recruiter, Volare Recruitment’s owner, Jacquie Speirs
Firstly, I would like to humbly thank you and the Slade staff who have contacted me and indeed, looked after my interests over the past few weeks. In this respect, Leesa, Helen and Roma have been so kind to me.
The urgency and kindness afforded me in assisting with my search for a fresh start, was very much appreciated. To have that level of support is important and means so much to a job seeker, especially one who has been foolish enough to leave before securing new employment.
Phillip Nghiem (candidate) thanking Slade Group owner, Geoff Slade
A quick note to thank you for persisting and succeeding where others (including our in-house team) have failed. As you know we tried for months to find the right talent for the role in Canberra.
Everyone I spoke too said it was too hard and we'd never find anyone. I was starting to believe them. I was impressed that you took on the task and found the perfect candidate within a short time frame. Brilliant.
I should also tell you that the HR team were impressed with your professionalism and (just quietly) relieved that you had found (candidate name) for us.
I'll be sure to engage you the next time we need more talented people.
James Budin (National Director Strategic Bids & Sales, Deloitte Australia) writing to TalentID Leaders owner, Malcolm Waldock
I was just thinking last night that I have been with Clicks continuously for over 8 years – with never a cause for complaint. In fact, the quality of support has been outstanding in every respect. Thanks to you and the entire team for a very professional and effortless experience – your (collective) help and support has been greatly appreciated.
Glenn (candidate) thanking Clicks IT Recruitment manager, Jan Wills
We decided to engage Ian Hamilton and Carroll Consulting on a particularly senior, pivotal role that we had sought to fill within our organisation for some time. An expensive advertising process hadn’t returned the desired result. I knew that Carroll Consulting’s methodology was meticulous, but hadn’t considered it previously for this role. To address cost constraints and our culture as a not-for-profit, we worked with Ian to map out a staged and less direct approach.
Ian brought new thinking to the table. Through his very detailed briefing process, we were able to deliver an extremely well defined role description and specification of the type of person we needed. Ian set up the whole approach so that we had flexibility to take over the process at any stage.
What surprised me, was the depth of his approach when I was invited to sit in on the initial interviews. This gave me far greater insight into the importance of understanding past patterns of behaviour. It helped me clarify my thoughts regarding who was going to be the best cultural fit for our organisation.
We benefitted from an efficient and effective process and, based on feedback I received through some of those contacted, Carroll Consulting’s process undoubtedly left a positive impression. I am pleased to say we now have someone in the role who is successfully contributing to our growth and fitting in superbly with our team and organisation.
I highly recommend Ian and Carroll Consulting to anyone looking for a recruitment result that goes beyond the obvious to match people, behaviours, expectations and culture.
Mitchell Giles, (CEO, Lives Lived Well) writing about Carroll Consulting MD, Ian Hamilton
I would like to formally Thank you for all of your dedicated support and commitment during the last couple of months.
Words cannot describe how grateful I am for the time and effort you have taken to find me the perfect role.
I have never dealt with an agency in the past that has been so helpful and supportive both before, during and after any interview process and shown such a caring attitude.
Kylie Coldrey, (candidate) writing about JDA Recruitment consultant, Rebeccah Menzel
Paul is a brilliant Rec to Rec. His honesty, passion, and knowledge of the industry shines through the work he does. Paul is personable, charismatic and really cares about the people that he works with; client or candidate.
Paul went out of his way several times to ensure that I felt comfortable with the process of finding me a role - coaching me, and giving me the confidence I needed to take that next step in my recruitment career.
Paul is an outstanding worker. His communication skills are second to none, and he always has more than time for anyone who crosses his path.
Laura Kirk, (candidate) writing about Hamilton Professional MD, Paul Hamilton
Mingara engages the services of PeopleFusion when recruiting for specialist roles within our organisation and has always found their approach to be very professional and committed to providing the right candidate to enhance our business.
Their team recommends candidates who share our same common values and cultural fit. They provide excellent follow-up contact with both the successful candidate and our organisation, and keep in touch on a regular basis.
Grant Gladman (CEO, Mingara Leisure Group) writing about peoplefusion
I… wanted to express my thanks for the role that Darral played in the recruitment process. Darral took the time to really try to understand what I was looking for in an organisation and in a role and what my key drivers were. This personalised and professional approach acknowledged the complex psychological contract that begins between an organisation and an individual way before they have actually accepted a particular role. It also communicated to me that his primary aim was to ensure a good fit for both DCWC and for me rather than just finding somebody to fill the role.
Darral’s follow up was consistent and prompt and this allowed me to build up my understanding of both DCWC and more importantly of the potential opportunities for becoming part of this organisation. This follow up was always deeply respectful of the decision making process that I was undertaking and appeared to acknowledge and accept that the decision to join an organisation is always a process and never an event.
He also has a very detailed understanding of the pros and cons of working with the “big four” versus a smaller more focussed organisation such as DCWC and therefore he was able to very quickly build up a sense of trust and understanding of what I was looking for in a role.
Jenny Hoffman (candidate) writing to Lawson Delaney CEO, Guy Sigston about principal consultant Darral Roberts
In my role as a Board Member of the YWCA of Canberra, I worked with David on the recruitment of a new Executive Director.
Throughout the process, David demonstrated his passion for providing high quality service and delivering outcomes for his clients. He gave us advice that on a number of occasions challenged what we had been thinking and led us to a stronger position.
After having had one ED for more than 10 years, the Board was nervous about both the process and ensuring we got the right candidate. David helped us to feel comfortable about the decisions we were making and helped us secure a fantastic candidate as the ED.
Since then, David has been generous in offering advice to me in my role with UN Women NC Australia.
Julie McKay (Executive Director, UN Women Australia) writing about HorizonOne Director, David Harrington
I have had some fantastic feedback on your staff this morning from a potential truck operator that Kylie sent through to me.
Mayana Aspinall sang the praises of Kylie’s assistance in her recruitment with us. Kylie has been very professional and attentive, following up with any questions that Mayana has had, and most importantly, getting back to her when she says she will. Mayana commended Paddington on utilising MPI services, as we are portrayed as a very ‘professional company’ by MPI.
Of course, you and I already know what a fantastic team you have at MPI. But I thought this is a good chance to share the positive feedback with you, and to also use this chance to say thank you to you all - especially to Kylie, who has put in a lot of hard work for us. We appreciate it!
Kristy Martin (HR Advisor, Paddington Gold Mine) writing to Shane Moore, Manager - Workforce Operations at Mining People International about MP consultant Kylie Nunweek
I have much experience as a longstanding professional manager, across several business, commercial and NFP sectors. My experience has included hiring and micro managing staff, engaging external recruitment agencies and in more recent times, applying for positions through various agencies, both here and in Melbourne.
I have no hesitation in stating that Warwick Brown is the most professional, caring, consistent and supportive person in this field I have ever known. Consequently his excellent service reflects very well for Slade Partners.
Thank you and well done Warwick, you are indeed the shining light at the end of the tunnel.
Barrie East (candidate and client) writing about Slade Partners senior partner Warwick Brown
I know there are thousands of other similarly satisfied (and thrilled) people who experience the professionalism and commitment of Australia’s 22,000 recruitment consultants every day.
Thank you, recruiters. I know you work very hard to deliver great results and rarely do you get the appreciation and recognition you deserve from demanding candidates and clients.
Thank you recruitment agency owners for building companies that are delivering great results; in the midst of one of the most demanding and competitive economic environments that the recruitment industry has ever experienced in this county.
I hope you all enjoy a well earned break this Christmas and New Year and come back in 2014 ready to lift the bar for the recruitment industry even higher.